Privacy Policy

We know how important it is to protect your personal information and we work to make your experience safe and secure. The following details how we collect, use, and protect your information.   First and foremost, we do not share your personal information.

Personal Information

Personal Identifiable Information (PII) is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

  • your contact information including name, postal address, telephone number, and email address
  • your transaction information including purchase history, method of payment, and credit or debit card number.
  • the contact information of your purchase recipient (when applicable), including name and postal address.
  • your marketing consent.

In addition, we collect the following types of information:

  • we collect certain data when you visit our Web Sites, such as your IP address, the type of browser you are using or the referring URL; or
  • we may collect and summarize customer information in an aggregate format for internal statistical and research purposes. 

Supplementing Information

From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

How We Collect and use Information

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

Online Purchases

When you purchase from FunTime Cards, you will need to provide us with contact and payment information (credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase. We may also need to collect contact information to provide certain services, including delivery services. If you provide us your email address, we will also collect your email address for the purpose of sending you an e-receipt. We also may use your contact information to send you promotional information. You can opt-out by following the instructions under “Unsubscribe” below. 

Post-Purchase Support

While we work to ensure the best experience possible, occasionally there may be a need for assistance after purchasing from FunTime Cards.  For this purpose we may ask for personal information such as your name, address, and telephone number for fraud detection and prevention. 

Purchase Follow-Up, Surveys, and Customer Research

Following a purchase, we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.

We may use contact information collected to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate. The information obtained through our surveys and customer research is used to help us understand our customers, to enhance our product and service offerings, promotions and events, and/or to assist in the selection of store locations. 

Online Accounts

To engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment card information. We use this information to create your account, process your payment, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use. When purchasing a gift, we collect the recipient’s name, email address, and any message you provide in order to send the card on your behalf. We rely on you to ensure that you have obtained all necessary consents to provide this information to us.

Newsletters or Updates

FunTime Cards offers a variety of newsletters and promotional communications. If you sign-up or are subscribed for our newsletter or other promotional communications, we will send you communications that may be tailored based on your interests, preferences, and behaviour. You may choose to stop receiving these communications at any time. Each marketing or promotional message we send to you will include a link or other method to quickly and easily unsubscribe and decline further similar messages. You may also use the unsubscribe link included below under the heading “Unsubscribe”. Please note that even if you unsubscribe from receiving our promotional communications, you may continue to receive certain transactional or account-related communications from us. Our subscriber list is not sold or rented to other parties.

Collected Automatically

In some cases, we automatically collect certain information.

Our Web-site

Our web-site can be browsed without you providing us with any personal information. However, when using our web-site , we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our web-site, the Internet address of the web-site from which you linked directly to our web-site , the operating system you are using, the sections of the web-site you visit, the web-site pages read and images viewed, and the content you download from the web-site . This information is used for web-site and system administration purposes, to understand web-site activity and to improve the web-site. 

Cookies, Tracer Tags, and Web Beacons 

The web-site use “cookies”, a tiny element of data that our web-site can send to your browser, which may then be stored on a web-site user’s computer to permit the web-site to recognize future visits using that browser. Cookies enhance the convenience and use of the web-site . For example, the information provided through cookies is used to recognize you as a previous user of the web-site , to offer personalized web page content and information for your use, to track your activity at the web-site , to respond to your needs, and to otherwise facilitate your web-site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the web-site and your ability to access certain features of the web-site or engage in transactions through the web-site . Our web-site or email communications may also use a technology such as “tracer tags” or “Web Beacons”. This technology allows us to understand which areas of our emails you click on and your behaviour on our web-site , such as which pages you visit. These tracer tags are used to help us optimize and tailor our web-site for you and other future visitors to our web-site , and to help provide you with email content and ads tailored to your interests.  

Web-site Tracking Information

We may use web beacons or pixel tags to compile tracking information reports regarding web-site user demographics, web-site traffic patterns, and web-site purchases. We may then provide these reports to advertisers and others. For our own research purposes we may link tracking information with personal information voluntarily provided to us. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking web-sites, plug-ins, and applications. When you engage with our content on or through third-party social networking web-sites, plug-ins, and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the web-site, plug-in, or application. When you provide information from your social media account, we may use this information to personalize your experience on the web-site and on the third-party social networking web-sites, plug-ins, and applications, and to provide you with other products or services you may request.

Links to Other Sites

Our web-site may contain links to other web-site or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another web-site or Internet resource. FunTime Cards has no responsibility or liability for, or control over, those other web-sites or internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other web-site to learn how they collect and use your personal information.

How Else We Use the Information We Collect

In addition to the uses described above, FunTime Cards may use your personal information for a number of different business purposes, for example to:

  • fulfill orders and requests for products, services or information;
  • detect and protect against fraud and error;
  • establish and manage your accounts with us;
  • track and confirm online orders;
  • deliver products;
  • track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
  • market and advertise products and services;
  • communicate things like special events, promotions and surveys;
  • tailor our online content offerings to you based on your interactions with us and your preferences;
  • conduct research and analysis;
  • operate, evaluate and improve our business; and
  • for other purposes as described in this Privacy Policy.

When is Your Information Removed?

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy or erase your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

How We Share Your Information

FunTime Cards does not sell or rent personal information of visitors or customers to any other party. However, for the purposes of completing a transaction some of your personal information may be shared with a third party acting on our behalf or as permitted or required by applicable law (ie credit card companies for transaction processing).

Third party service providers may be located outside of Canada (including in the United States) and this may result in personal information collected being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement, courts, and regulatory authorities in accordance with the law of these foreign jurisdictions.

Legal Disclosure

FunTime Cards may disclose your information as required by applicable law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies. We may also disclose personal information to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud.

How We Protect Your Information

The security of your personal information is a high priority. We maintain appropriate physical, technical, and administrative safeguards and industry-standard security standards in an effort to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

Encryption Technology

Our web-site uses encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and credit card number.

Choosing a Password

When you create an online account on our web-site, you need to select a personal password. To maximize your level of protection, you should choose at least 6 characters including a combination of both letters, numbers, and special characters and a mix of upper and lower case letters. You are solely responsible for maintaining the secrecy of your password and any account information. FunTime Cards will never send an unsolicited communication asking you for your password.

How You Can Verify Your Information

You may check your information to verify, update, or correct it. If you created an account, you can access and change your online account profile yourself. You can also ask to access or review any of the information in our records, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Unsubscribe

If you no longer wish to be contacted regarding promotions, and new product and entertainment releases, email unsubscribe@funtimecards.com. Please note that you may continue to receive certain transactional or account-related email messages.